also in this section

Our Experts

  • Continually travel and study
  • Research options so you can make an informed decision
  • Have strong partnerships with top travel suppliers
  • Handle all the details, from air, car and rail transportation to accommodations and sightseeing
  • Act on your behalf to see that restitution is made if you encounter a problem along the way
  • Counsel you on the purchase of the appropriate travel insurance to protect your investment
  • Inform you of what is included and what is not included – unlike some online travel sites that don’t always tell the whole story!

Education – Let Our Knowledge and Experience Work for You!

  • Graduates of certified travel schools
  • Certified by The Travel Institute (TTI)
  • Graduates of ocean and river cruise academy programs
  • Certified by CLIA (Cruise Line International Association)
  • Graduates of Destination Specialist (DS) study courses
  • Graduates of the Disney College of Knowledge®
  • Certified by Sandals and Beaches Resorts®


Shelley Kohtz, CTC, MCC, DS

Manager, Vacation Travel Services

Shelley graduated from Davenport University with a degree in Business Administration. Her love of planning vacations for her own family led her to the Travel Institute where she completed their Travel Specialist course in 2000 and subsequently began working as a Travel Consultant. She has also continued her education in travel, earning her CTC (Certified Travel Counselor) designation, MCC (Master Cruise Counselor) from the Cruise Line Industry and Destination Specialist Designations for Northern, Central and Southern Europe; Alaska; and Honeymoons/Destination Weddings. One of her favorite destinations is Disney World—she even has her “Master’s Degree” from the College of Disney Knowledge!

Joined Witte:  2003

Countries Visited: England, Scotland, Wales, France, Germany, Italy, the Netherlands, Austria, Hungary, Slovakia, Switzerland, Belgium, Costa Rica, Canada, Mexico, the Bahamas, Jamaica, Dominican Republic, Cayman Islands, Turks & Caicos, St. Lucia, Antigua, St. Maarten, St. Thomas

U.S. Destinations: Hawaii, Disney World, Disneyland

Cathy Bancino

Cathy Bancino, DS

Vacation Travel Consultant

Cathy graduated from the American Travel School in 1990. Since then, her love of travel has taken her to many islands in the Caribbean, Mexico — Cancun, Riviera Maya, Cozumel and Puerto Vallarta, as well as Costa Rica, Hawaii, Walt Disney World, Africa, China, Belgium, the Netherlands, Germany, Austria, Switzerland, Italy and France. After planning her own Destination Wedding in Jamaica, it was only natural for Cathy to specialize in Destination Weddings and Honeymoons. Not too many years later, she became certified by Sandals and Beaches Resorts®. Cathy travels often with her own family and when she’s in the office, she enjoys planning vacations for other families! “I love to travel and that is the main reason I became a travel agent. I sincerely enjoy helping my clients fulfill their travel dreams and make life-long memories while discovering new places.”

Laura Heyl

Laura Heyl, DS

Vacation Travel Consultant & Quality Assurance Specialist

Laura began her travel career in 1993, shortly after completing the T.A.T. Travel School program in Grand Rapids. She first came to Witte Travel in 2000, and worked as a Quality Assurance agent in our corporate travel department until the corporate business was sold to Activa Travel in 2007. Laura continued her work at Activa for several more years before rejoining the Witte team in 2017 as a Vacation Consultant & QA Specialist.

Joined Witte: 2017 – present

Certifications: BRIT Agent, College of Disney Knowledge graduate, Princess & Cunard Commodore, Destination Specialist – Alaska, and Certified Sandals Specialist

Places visited: Alaska, Hawaii, Disneyland (4 times), Walt Disney World (30+ times!), Jamaica, Grand Cayman, Punta Cana, Cancun, England

Karen McGuire

Karen McGuire

Vacation Travel Consultant

My license plate, TRVL4FN (travel for fun) really sums it up! Not only do I chip away at my own travel bucket list, I love to help others do the same! For more than over 20 years, I have been fortunate to have visited many spots around the globe. And speaking of fun, “everything Disney” is at the top of my list. Whether it’s Walt Disney World, Disneyland or a Disney Cruise, I’ve “been there, done that.”

You have a lot of questions and I have the answers, so you don’t have to worry about all the details. My goal is to make your vacation go as smoothly as possible from the time you start making your plans with me until your safe arrival back at home. If you’re looking to relax at an all-inclusive resort, on one of the Caribbean islands, then let’s talk about all the possibilities: St. Lucia, the Turks and Caicos, and the Dominican Republic being some of my front-runners. Did I mention Mexico? I have favorites there too, such as the Mexican Riviera and Puerto Vallarta.

Whether you’re planning a family vacation or a honeymoon to any of these spots, I have the connections and experience to make it happen! Caribbean cruises are also my specialty, as well as large and small ocean liners around Alaska and luxury river cruises in Europe follow close behind. I look forward to reserving the perfect cabin for you and will work to take care of the smallest details, from the airline reservations, pre- and post-departure hotel rooms, transfers to the ship and suggestions on setting up shore excursions while in port, I’ve done it all!

Certifications: Accredited Cruise Counselor | Disney Specialist for all Disney hotels and resorts | Sandals Specialist for Sandals and Beaches resorts.

I look forward to helping you plan the “vacation of a lifetime!” 

Teri Yonker, CTA, DS

ACC Vacation Travel Consultant

For over 20 years Teri has been studying and traveling the world. Teri is a graduate of The Travel Institute (TTI) and she earned her Certified Travel Associate (CTA) through TTI. Teri is also a Destination Specialist (DS) for the South Pacific, Western and Southern Europe, Hawaii, Britain, Switzerland, Australia, South Pacific, the Netherlands, Alaska, and river cruises, as well as a Honeymoon and Destination Wedding Specialist. Her travels have taken her to Napa Valley, Hawaii, England, Western Europe, New Zealand, Australia, China, France, Caribbean, Mexico, Asia, Africa, and on European river cruises. “Consider me your personal travel concierge. I love what I do, and I go the extra mile to make sure my clients’ expectations are met, and exceeded!”