From my very first contact and communications with Mindy Miller and Kristina Choura in August, and subsequent correspondence and conversation throughout September and now October, I have been greatly impressed by you and your colleague’s professional and gracious manner and excellent service, all of which are much appreciated and for which I and my planning partners extend grateful thanks. This tour has generated much enthusiasm, and we look forward to working with you in close cooperation as the Germany tour further develops. Again, many thanks for providing such excellent and personable service.